Responsible Gambling

Our approach

We believe responsible gambling starts with honest information. That is why every feature on Outnumber is built around transparency:

• We never claim our tools improve your odds of winning. They do not. Lottery odds are fixed.
• The Expected Value Calculator shows, honestly, that most lottery tickets have negative expected value.
• The spend and net-position tracker in the Pro dashboard lets you see exactly how much you have spent versus any prizes you have received.
• The responsible gambling notice appears on every page, including this one.

Signs of problem gambling

Problem gambling can affect anyone. Some signs that gambling may be becoming a problem include:

Recognising one or more of these signs in yourself or someone you care about is the first step. Help is available and confidential.

Where to get help

Setting personal limits

One of the most effective tools for responsible gambling is setting a firm budget and sticking to it. Here are some practical approaches:

• Decide on a weekly or monthly lottery budget before you play, and treat it like a fixed entertainment expense.
• Use the spend tracker in the Outnumber Pro dashboard to monitor exactly how much you have spent versus any prizes received over time.
• Consider using a separate prepaid card or designated account for lottery spending so your regular finances stay unaffected.
• Never chase losses. Each draw is an independent random event. Buying more tickets after a loss does not improve your overall odds.

Self-exclusion options from lottery operators

In addition to BetStop, individual lottery operators also offer self-exclusion or cooling-off periods for online account holders:

• The Lott / Tatts: You can set deposit limits, cooling-off periods, or request self-exclusion via your The Lott account settings or by contacting their responsible gambling support team.
• The Lottery Office: Online-only operator with account-level spending limits and self-exclusion via customer support.
• Lottoland: Offers deposit limits, session limits, and self-exclusion via account settings or customer support.

Contact the relevant operator directly for the most current self-exclusion options and procedures.

Resources for family members and friends

If someone close to you has a problem with gambling, you can also seek support for yourself:

• Gambling Help Online offers counselling for people affected by someone else's gambling, not just the gambler themselves. Call 1800 858 858 or visit gamblinghelponline.org.au.
• Gamblers Anonymous also supports family members through Gam-Anon meetings. Find a meeting at gamblersanonymous.org.au.
• Many state governments also fund free financial counselling services that can help families dealing with gambling-related debt. Contact the National Debt Helpline on 1800 007 007.